He, Adam, was disappointingly incompetent in getting my mother a new iPhone, and in returning her phone later that day, which she ultimately had to do directly through AT&T. Earlier, another employee named Doug lied to her about being able to give her a discount on a phone case in order to get her into the store. At the register, Adam informed her that there was no deal available. Doug, within earshot, said nothing when my mother questioned this.
Worst AT&T... Guy is rude and was trying to win an argument rather than help. Terrible business go to another AT&T.
Paul provided my family with horrible customer service. When asked for the GMs name and number he told me that's private information and maybe I should come in and talk to him like an adult. He was rude and condescending. NEVER will we be back to this store. He should have someone to answer to.
If you have had a similar experience, please speak up. Passivity may be easier in the moment, but it does not provoke the positive changes that will make things easier later on for you and for others.
A reasonable explanation for why Adam did not want to return the phone through his store would be because doing so would result in a negative reflection on their sale/customer service satisfaction numbers. However, these numbers are not superfluous, they reflect how well a store is actually doing; and so, like Doug, Adam lied to make the store look better than it truly is ("Come to our store, because we can give you a special deal on a phone case!" and, "Our store is doing extremely well; no one has ever returned a phone here, suggesting that our customers are always satisfied!").
You might not believe it from my aggressive review, but my mother is extremely kind and sweet to everyone she meets, and aside from this, she has been an AT&T customer for years. Any reasonable employee should not have treated her as she was.
DO NOT go to this AT&T. This is not a real AT&T store it is an authorized dealer... they make up their own rules and do stuff that makes no sense such as charging $50 for a restocking fee even tho the box isn't open....
Later, when she and I went to return her phone, Adam failed to do even the most obviously necessary, and seemingly simple things (e.g., he failed to remove the tax paid for the phone, he even forgot to reactivate my mother's old phone until she brought it to his attention). In the end he refused to return the phone through his store (which, despite his at the time convincing explanation, AT&T policy clearly states that he is supposed to do).
TL;DR: We received horrible customer service from an employee named Adam.
What shocked me most about all this was that when my mother came in and said she'd like to return the phone, Adam did not ask "why?"
Had a good conversation with one of the employees about video games. Got a great deal on my phone as well.
At T Authorized Retailer is a US Electronics Store based in Pennington, New Jersey. At T Authorized Retailer is located at 800 Denow Rd, Pennington, NJ 08534, USA.
Please contact with At T Authorized Retailer using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find At T Authorized Retailer opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.